For owner-run HVAC shops
The calls you miss are jobs for the next shop.
When you're under a house or on a roof, the phone rings out. Hollerback answers the calls you can't, takes down the job, and hands your office a booking request to confirm.
The demo answers as a sample shop, Summit Heating & Air. Act like a customer.
- Job
- Repair
- Customer
- Dana Whitfield
- Call back
- (618) 555-0142
- Address
- 88 Pine Ridge Ln, Carterville
- Equipment
- Gas furnace
- Problem
- Blower runs, no heat since last night
- Wants
- Thu, Nov 5, morning
Sample request. Names and numbers are made up.
How it works
It only picks up when nobody else does.
Hollerback doesn't replace your office. It catches what falls through the cracks.
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Your phone rings out
Your calls forward to Hollerback only when nobody picks up: on a job, after 5 PM, on weekends.
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It answers as your shop
In plain English, day or night. It says up front that it's an AI assistant, then gets the name, address, equipment, what's wrong, and how urgent.
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Your office confirms
Routine visits come through as booking requests for the day and time window the caller wants. Your office confirms the arrival time.
Where it stands today
Straight answers, so nothing surprises you later.
Urgent calls get your emergency number
For a gas smell, it tells the caller to get out and call 911 or the gas company first. For a gas smell, no heat or no AC, it gives them your emergency number to call. It never tells a caller a tech is on the way.
Calls only, for now
Text messages are coming but aren't switched on yet.
A weekly report (coming soon)
Every call it caught and every job it booked from calls you would have missed, so you can see whether it's earning its keep.
No Jobber, Housecall Pro or ServiceTitan hookup yet
That's on the roadmap. Tell us which one you run.
Call the demo line and act like a customer. Try to:
- Book a furnace repair for later this week.
- Ask to leave a message for the owner.
- Say your heat's out and you have a baby at home.
First shops
We're lining up a small group of first shops.
My partner and I are building Hollerback here in Southern Illinois, for owner-run HVAC shops in Southern Illinois and the Metro East. We'd rather hear what's broken with your phones than sell you on anything. Call or text and tell us roughly how many calls you think you miss in a week.